Reviews agent Live
Meet Ava
Ava manages authentic customer feedback: it watches your review sources, triages new reviews, drafts thoughtful replies and neutral review invitations. A person approves every public reply and every invitation.
Updated 12 Oct 2026
How it sounds
AvaExample conversationNew 2-star review on Google
Draft reply for approval: "Thank you for telling us, Laura. A 40-minute wait isn't what we want for anyone. We've shared it with the team; if you'd like, write to us at info@… and we'll make it right." Flagged for Mila: possible service complaint.
Waiting for approval · nothing is published yet
What it does
- Monitors your connected review sources and sorts new reviews by topic, urgency and sentiment.
- Drafts specific, respectful replies for you to approve.
- Creates neutral review invitations for genuine customers.
- Spots duplicates, impersonation and suspicious patterns without accusing anyone.
- Escalates privacy, safety, legal, fraud and serious service complaints to people.
- Reports review metrics with their sources.
What it never does
- Write fake reviews or invite only happy customers.
- Put personal data in a public reply.
- Publish anything without your approval.
- Resolve a service complaint itself: that goes to Mila or your team.
Where you work with it
Hands over
Support issues go to Mila, email delivery to Kai, sales to Leo. See Agents working together.
Get started
Add Ava in Marketplace → Agents, then follow Set up an agent.
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