Meet Mila
Mila answers customer questions, helps resolve issues and routes complex cases to people. It never invents promises or treats a handoff as a solved issue.
How it sounds
MilaExample conversationMy order #4821 hasn't arrived. It's been 9 days.
Sorry about that. To look it up, what email did you order with?
It's with the courier, in transit since 3 Oct, with no delivery date yet. I've opened a ticket so our team checks with the courier; you'll get an email within one working day.
Can you just refund me?
I can file a refund request for our team to review, but I can't promise it. Do you want me to do that too?
What it does
- Answers questions from your verified knowledge and help articles.
- Helps troubleshoot step by step.
- Checks order and ticket status, but only for a verified customer.
- Registers requests you allow, such as a refund request, for your team to review.
- Creates help-desk tickets and hands complex cases to your support team with a summary.
What it never does
- Promise refunds, compensation or delivery dates you haven't given it.
- Move money: a refund request always waits for a person in Refund requests.
- Close a case because it was handed over.
What it works with
Connect these in Integrations and allow them in the agent's tools:
Where you work with it
Hands over
Sales questions go to Leo, bookings to Zoe, follow-up emails to Kai. See Agents working together.
Get started
Add Mila in Marketplace → Agents, then follow Set up an agent.