Integrations

Integrations belong to the whole company and live in Integrations (or Connections). Once connected, an integration's actions become tools. For example, Google Calendar adds Get busy times, Suggest times and Book a meeting.

Everything you can connect

E-commerce: Shopify WooCommerce
CRM: HubSpot Pipedrive Salesforce
Calendars: Calendly Google Calendar Microsoft Calendar
Email: Email (SMTP)Gmail Microsoft Outlook Resend
Messaging: Microsoft Teams Slack Telegram
Customer support: Freshdesk Intercom Zendesk
Files: Google Drive Microsoft OneDrive SharePoint
Documents: Confluence Google Docs Google Slides
Engineering: Compass GitHub GitLab Jira
Data and ads: Google Ads Google Sheets Looker
People: HiBob

Missing your system? Add your own tools and MCP servers.

Connecting

Open Integrations, find the tool (search or categories) and click Connect.
Google, Microsoft, Salesforce: sign in through their window and allow access. Others: enter a key or address; ORYVOX checks it before saving. Required fields are marked; optional ones say optional.
The integration's page shows its tools, recent runs, connection health and the permissions really granted. Change settings, such as working hours, without signing in again.

Every integration's guide tells you which permissions to give its key, and no more.

When a tool runs

You choose for each tool:

Setting	What happens
Runs automatically	The AI does it straight away (e.g. looks for free times).
Visitor confirms	The visitor clicks Confirm in the chat (e.g. a booking).
Team approves	It waits until your team approves it in Approvals.
Never	The tool is off.

By default, reading runs automatically, writing asks for confirmation and deleting needs your team's approval.

The chat gets less than your agents

An integration is always connected as a whole, but the website chat talks to strangers, so it gets only part of the actions. Next to each tool you'll see Chat and agents or Agents only: the chat never gets an Agents only tool, and if it tried, the system refuses.

Integration	Chat	Agents and automations
Gmail, Outlook	Sends a confirmation to the visitor, a note to the team	+ searches and reads email
Slack	Sends lead notifications	+ searches messages
Google Docs, Slides, Sheets	Reads	+ creates documents and slides, adds rows
Jira, GitHub, GitLab	Reads	+ creates issues and comments
Drive, SharePoint, OneDrive, Confluence	Reads	Reads
Calendars	Offers times, books, cancels	Same
CRM, help desks	Finds and creates records, leads, tickets	Same

Each chatbot's Tools page shows what its chat uses: switch integration tools on or off for that chatbot and choose when they run.

Disconnecting

Disconnecting removes the integration's tools; Google access is also revoked in your Google account. Records already created in your tools stay there. Before you disconnect, ORYVOX shows what depends on the connection.