Intercom
Find and create contacts, start conversations for your team and search your help centre.
Category
Customer support
Connect with
An API key or token
Tools
5
Get a token
In Intercom: Settings → Integrations → Developer Hub → New app (e.g. ORYVOX) → Authentication. Tick:
| Permission | Used for |
|---|---|
| Read and list users and companies | Find a contact |
| Write users and companies | Create a contact, add a note |
| Write conversations | Start a conversation for your team |
| Read articles | Search the help centre |
Copy the Access token.
Connect
- 01
Integrations → Intercom → Connect.
Open Integrations, find Intercom (search, or the Customer support category) and click Connect.
- 02
- 03
Tools
For each tool you choose when it runs. Agents only tools never reach the website chat.
| Tool | What it does | Access | Where |
|---|---|---|---|
| Search help center | Search published Help Center articles. | Read | Chat and agents |
| Find contact | Find a contact by email. | Read | Chat and agents |
| Create contact | Create a lead contact from what the visitor shared. | Write | Chat and agents |
| Start conversation | Open an Intercom conversation for the team with the visitor's message. | Write | Chat and agents |
| Add note | Add a note to a contact (by email). | Write | Chat and agents |
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