Unanswered questions
What your chatbot didn't know, and how one answer from you teaches it for good.
When a chatbot can't answer from its knowledge, the question is saved. The chatbot's Overview lists them under Unanswered questions, newest first, with how often each was asked.
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Overview → Unanswered questions.
Open the chatbot's Overview and find the question under Unanswered questions.
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Questions you don't want to answer, such as off-topic ones, can be hidden.
Outcomes
Every conversation ends with an outcome you can filter by in the Overview:
| Outcome | Meaning |
|---|---|
| Resolved | The visitor got what they needed. |
| Enquiry | The visitor left their details. |
| Handed to a person | Your team took over. |
| Not answered | The chatbot couldn't answer. |
| Left early | The visitor left before an answer. |
| Off topic | Nothing to do with your business. |
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