Reception requests
Messages, callback requests and visitor requests your receptionist agent registered for your team.
When Nora can't answer or connect someone right away, it registers a request for your team:
| Request | |
|---|---|
| Message | Someone left a message for a person or department. |
| Callback | Someone asked to be called back, with consent and a preferred time. |
| Visitor request | Someone announced a visit. |
Open Reception requests to see each request's subject, who registered it, when, and its status. Mark done when it's handled.
Heads up
A visitor request is a request only. It doesn't grant building access: reception confirms the visit.
New requests can also notify your team in Slack, Teams or by email; see Notifications.
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