Analytics
How your chatbots perform: outcomes, topics, tools, the funnel, your own goals, revenue the chat helped and what ORYVOX saved.
Open Analytics under the AI sales chatbot in the sidebar for all chatbots, or a chatbot's Overview for one. Choose a period at the top.
Overview
Messages, visitor feedback, tool success, how often knowledge was used, average response time and Credits per conversation. Top topics appear once the chatbot has answered a few questions. Outcomes split conversations into resolved, enquiry, handed to a person, not answered, left early and off topic.
Tools
Every tool's calls, success rate, failures, average latency, retries and the most common error, plus results by area: meetings booked, CRM leads created (and how many hot), order lookups and checkouts, tickets and handoffs.
Funnel
From chat started through lead captured, email and phone captured, meeting booked, product clicked, checkout started and ticket created, to conversion (won) and handed to a person.
Conversion goals
Add your own goals, e.g. Demo booked, counted by an event (sent with OryvoxChat.track()), a tool that succeeded, or a lead status.
Chat-assisted revenue
Shown only with reliable shop data: connect Shopify or WooCommerce, and orders are linked to chats by the same session within 24 hours or 7 days. Nothing is guessed until then.
Savings
What ORYVOX saved on each conversation: original tokens against tokens after optimisation, and the share each stage removed (cleanup, deduplication, conversation pruning, knowledge filtering, compression, tool pruning), plus routing, response cache and prompt cache. Short chats are sent as they are: there's nothing to remove yet.